Zero Hour Stores and Delivery Operative (Mobile, from company vehicle – Smethwick)

Objective of role:

To work as part of a laboratory team in providing our customers with excellent, technically competent service and support. The role is to make collections and drop offs of customers equipment as required from premises around the UK. It will also include addition of the items into the company’s internal database as well as despatch. This role is pivotal to supporting our laboratory team in the calibration of our customers’ metrology equipment, delivering a a maximum five-day turnaround for all items sent to our Birmingham based laboratory.

Main Duties and Responsibilities:

• Effectively represent the Avery Weigh-Tronix brand in terms of appearance, conduct and communication when attending customer sites.
• To comply with all safe working practices outlined when working in the laboratory or attending customer sites
• To accurately operate the Indysoft commercial laboratory software in accordance with Company policy operating the system in real time unless limited by connection or safety.
• To undertake and attend training courses necessary to develop and maintain competence to undertake the role.
• To attend customer premises situated around the UK as required to collect equipment due for calibration as well as return post calibration.
• To accurately add customers equipment information to the Indysoft commercial laboratory software and book in the items aligned with customer requirements.
• To process equipment being sent to a third-party laboratory as required, ensuring all documentation is present and correct.
• To correctly despatch customers equipment using the Indysoft commercial laboratory software prior to delivery.
• Effectively dealing with any laboratory paperwork, or quotation discrepancies as and when required.
• Aide in management of all sub-contracted relations, from obtaining quotations, providing purchase orders, updating current outstanding items, and effective management of all relevant documentation.
• Ensuring accurate recording and capture of all relevant information for enquires using Salesforce, Baan, Microsoft office and any other data systems.
• To undertake all other clerical and administration duties as required as well as any other duties deemed appropriate, in line with skills and experience, to ensure the achievement of wider commercial objectives.
• To observe and comply with all Company policies including but not limited to TW Legal, Commercial Compliance, Confidentiality, Health and Safety, Principles of Conduct, Anti-Bribery, Ethics, IT, email and internet usage, and all other AWTX & ITW policies and procedures.
• To comply with the Company’s Expense Policy

Person Specification – Background Experience Basic Qualifications and/or Experience required:

• A positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently
• A keen learner, continually improving knowledge and understanding to help others
• Be process conscious with the confidence to challenge existing practices to improve efficiency
• Have a strong focus on high quality service and sales delivery with a natural desire to meet and exceed expectations
• Be comfortable and confident to demonstrate a high level of commercial acumen and ‘know how’
• The ability to network and interact in professional working relationships with people at all levels
• Remains calm and focused when working in a pressurised environment
• Able to problem-solve quickly and efficiently
• Excellent written and verbal communication with excellent attention to detail
• Excellent customer service
• Education: Minimum of 5 GCSE’s (or equivalent) at grade C or above including English and Maths   
• Experience: 1-3 years prior experience in a similar role preferred. 3 years’ worth of driving experience will be required with a Full UK driving license.
• Abilities: Basic IT skills with a willing to learn

Make an Application

• To apply and be considered for this position, applicants should email their CV and accompanying covering letter to the HR Recruitment Team, at [email protected]
• All applications will be fully considered, however please note that due to the number of applications we receive we will only be able to contact you should your application meet the pre-requisite requirements for the role, as noted above.
• Avery Weigh-Tronix is an Equal Opportunities Employer.