Credit Controller (Head Office, Birmingham)

Summary:

To work as part of the Credit Control team being responsible for pursuing outstanding customer debts. Working quickly and accurately to ensure repayments are collected on time. Customer relationships are vital in this position therefore, a confident and friendly telephone manner will be key. You will be reconciling accounts and allocating of cash payments.  Reports will be an integral part of this position and the role will involve dealing with both internal and external customers and provide an important support function in supporting the UK Business Group’s objective of increasing its Contract Base.

In a target-driven collection department, this is a pressured environment that will suit someone who can work to deadlines.

What You Will Do

• Pursue outstanding debt by telephone and written communication.
• Receiving incoming telephone calls from customers, identifying the customer needs and dealing with their queries.
• Deal with account problems regarding misallocated cash and incorrect invoice postings.
• To field any incoming enquiries relating to other areas of the business onto the relevant departments.
• To allocate all payments to include direct debits and credits cards and posting payments to the Baan system.
• To monitor the level of unallocated cash and to identify the payers details immediately either by phone or a letter to the bank if insufficient details are given.
• Reconciliation of the general ledger accounts that is relevant to the Sales ledger cash postings. To be reviewed at period end.
• All general administrative duties to include: preparing the credit status forms and status agency reports (Experian D&B etc)s for consideration.
• To provide an outstanding level of customer service and to develop long-term customer relationships.
• Take full responsibility for customer sales ledger accounts.
• Liaise with internal teams to ensure correct accounting paperwork is produced which may include attendance at query meetings when required.
• To update the company database and maintain status report.
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
• Occasional overtime may be required during busy periods i.e. towards the end of each month due to reporting requirements.

What We Are Looking For

• PC literate with an excellent working knowledge of Excel and Word.
• Strong attention to detail skill with problem-solving ability to drive accurate and timely results.
• A positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently.
• Calm and focused when working in a pressurised and fast-paced environment.
• A strong focus on quality customer service with a natural desire to meet and exceed customer expectations.
• A process-focused individual with the confidence to challenge the norm to potentially improve efficiency.
• Possess enthusiasm to learn, continually improve and use your knowledge to help and support others.
• Ability to pro-actively build good working relationships with people at all levels across the business.

Make an Application

• To apply and be considered for this position, applicants should email their CV and accompanying covering letter to the HR Recruitment Team, at [email protected]
• All applications will be fully considered, however please note that due to the number of applications we receive we will only be able to contact you should your application meet the pre-requisite requirements for the role, as noted above.
• Avery Weigh-Tronix is an Equal Opportunities Employer.