Service Technician (Sarnia, ON)

Company Description

Avery Weigh-Tronix is one of the world’s largest manufacturers and suppliers of weighing equipment, measurement devices, and global solutions. With wholly owned businesses in six countries and partners across the world, we have global expertise that is second to none.

With companies in the United States, United Kingdom, Canada, India, Malaysia, Ireland, and around the world; we draw on extensive international research, product development, manufacturing, sales and service resources that employ more than 1,000 people worldwide. These are supported by a network of dealers and distributors who sell and support our products around the globe.

We work closely with our customers on a local and international basis, applying the latest weighing and measurement technology to create innovative, market-focused solutions. This has leveled us amongst the world’s most comprehensive weighing and measurement portfolios, supported by ancillary equipment and systems software. From truck scales, train scales, tension meters, forklift truck scales, cable line tension meters, and software solutions, to medical counting solutions, our ranges meet the needs of small independent companies and large multi-nation businesses.

Summary

Avery Weigh-Tronix is a global leader in the weighing industry and is currently looking for a full time Field Service Technician in Sarnia, ON. The ideal candidate will perform or assist with set up, installations, repairs and maintenance of scales and related products.

Responsibilities:

• Advise customer personnel of proper equipment operation and basic maintenance procedures.
• Analyze routine equipment problems and make field corrections, often working independently.
• Troubleshoot, repair and calibrate industry related products such as truck scales systems, floor scales and bench scales without assistance as skills and training permit
• Responsible for resolving first line customer service issues and accurate completion of documentation and related service reports.
• Lead efforts to modernize, upgrade and convert customer existing equipment.
• Operate heavy duty equipment such a as overhead crane and driving a test truck carrying 10,000kg of test weight.
• Perform system and equipment installations, calibrations and preventative maintenance duties as required.
• Ensure customer uptime requirements are met and that work at assigned accounts is completed on time.
• Submit all accurate and completed paperwork on a daily basis, maintains a close professional relationship with external/internal customers.
• Interface with Avery Weigh-Tronix sales employees to meet customer requirements.
• Comply with ISO & Measurement Canada standards when required by the customer.
• Assist in collaboration with Sales in effort to modernize, upgrade customer’s existing equipment.
• Maintain productivity levels as determined by the organization.
• Work to ensure an atmosphere of teamwork, and participate with a positive attitude toward obtaining team objectives.
• Ensure vehicle service and maintenance requirements are met, comply with all laws while driving the vehicle.
• Comply with all company policies and procedures and Occupational Health, Safety and Environmental program.
• Attend company training sessions as requested.
• Other duties as assigned.

Profile:

• Class 5 Drivers License is required
• Class 3 License (preferred)
• 1 year of experience with mechanical and/or electronic service, preferably in the scale industry
• Heavy Duty Mechanic and Automotive Mechanic profiles (preferred)
• Previous experience as a Technician/Mechanic on the road in a heavy industrial setting (preferred)
• Previous experience generating sales leads (preferred)
• Able to read and understand technical manuals, blueprints and schematics
• Possess good writing skills
• Able to deal effectively with customers
• This is a hands-on, in the field job that requires working in many different types of environment
• Required to perform physical tasks with lifting up to 20kg repeatedly
• Electronics education or similar will be an asset
• Previous experience troubleshooting using a multi-meter is an asset
• Must be available to work overtime and overnight travel may be required

Competitive wages with a comprehensive benefits package and pension plan.

To apply for this position please send your resume to [email protected].