Our team of 60 highly trained service engineers are strategically located across Malaysia, offering full national coverage. Our technicians undergo continuous training aligned with ISO 9000 standards and globally benchmarked best practices, ensuring the highest quality service, every time. Each of our branches is fully equipped with essential tools and genuine parts, allowing for quick response times to minimise customer downtime.
Why Choose Avery Malaysia?
Avery Malaysia is the leading choice for weighing equipment service and maintenance, offering nationwide coverage with 60 highly trained engineers. With over 50 years of industry expertise, we provide tailored service programs designed to maximize uptime, accuracy, and compliance.
Our 24/7 support, ISO-compliant calibration, re-verification, and preventative maintenance services ensure your equipment operates reliably. As the only service provider fully integrated with an OEM, we guarantee genuine parts and industry-leading expertise. Our fast-response breakdown and repair services minimise downtime, while our equipment audits help businesses improve efficiency, reduce losses, and enhance operational security.
We offer support on a wide range of weighing systems, from weighbridges to dynamic checkweighers and work with our customers to deliver more bespoke solutions, tailored to customer needs.
Safety is central to our culture, ensuring employee and customer protection during service visits. We follow detailed, continuously improved RAMS, reviewed by our Health and Safety team to minimise operational risks.
Backed by our parent company, ITW Limited – a Fortune 200 company, we uphold globally benchmarked service excellence and have built a strong reputation for customer satisfaction. With over 2,000 customers trusting our expertise, our local teams are always ready to deliver reliable, professional support.
Our combination of extensive industry experience and on-going training results in unrivalled product knowledge across the entire spectrum of weighing equipment.
For urgent service needs, our customers have direct access to a team of supervisors, ensuring a swift and efficient response. Our technicians are equipped with proprietary hand-held communication devices to enhance availability and speed of service. In addition, our software experts provide remote diagnostics and online support, ensuring minimal disruption to your operations.
With decades of experience, we have built a loyal customer base, with many trusting us for years. We actively measure key performance indicators and benchmark against global standards to drive continuous service improvement. Our unwavering commitment to service excellence is reflected in consistently high customer satisfaction ratings.
Avery Malaysia is the only service provider in Malaysia fully integrated with an original equipment manufacturer (OEM). This ensures that all maintenance programmes are backed by genuine parts and warranties. As part of ITW Limited – a Fortune 200 company recognised as the World’s Most Admired Company (2016) in industrial machinery – we maintain a strong corporate focus on service excellence. Our technicians receive regular training on emerging technologies, safety protocols, and industry best practices.
With a team of 60 professionals located throughout Malaysia, we deliver prompt, local support and industry-leading expertise.
