Ensure AMC revenue growth through customer satisfaction with best-in-class and differentiated Services delivery across India with highest priority to safety and innovation.
AMC Revenue Growth Year on Year as per Budget expectations
Engineers Productivity Improvement per head
Customer Facing Metrics (CFM) – Call to Fix (< 8 Hrs.), First time fix (90%), Response time (95%) and Schedule adherence and Reduction in Breakdown calls.
Customer Satisfaction to be improved using tools like – Net Promoter Score – NPS
90% of the monthly pending AMC job list must be cleared.
>60 days Outstanding within 2% (< 80 L)
Safety system – ISO45001, Safety Audit of Engineers, Near miss review and improvement
Demonstrate technical abilities to help resolve customer concerns and provide solutions.
Growth Products focus – Identify new accounts and support Innovation product Sales.
Ability to manage and coordinate performance of the eight SDMs and TSL in regions
Improve customer Margins by minimizing discounts and improving productivity.
Use of Technology to improve productivity (Field service management system) and growth (Sales Force) and ERP.
Abilities: positive and enthusiastic team Leader with a ‘can do’ attitude, Strong focus on quality of customer services with a desire to exceed customer expectations, Excellent communication skills along with good interpersonal skills, Aggressiveness in his/her work approach to strive for AMC growth, A motivator, good communicator, and problem solver in getting best out of his team, Good at customer and team relationship.
Education: Bachelor of Engineering (B.E.) Electronics / Mechanical / Electrical