DGM – Service, Ballabgarh (Full Time)

Summary

Ensure AMC revenue growth through customer satisfaction with best-in-class and differentiated Services delivery across India with highest priority to safety and innovation.

Key duties/responsibilities

• AMC Revenue Growth Year on Year as per Budget expectations
• Engineers Productivity Improvement per head
• Customer Facing Metrics (CFM) – Call to Fix (< 8 Hrs.), First time fix (90%), Response time (95%) and Schedule adherence and Reduction in Breakdown calls.
• Customer Satisfaction to be improved using tools like – Net Promoter Score – NPS
• 90% of the monthly pending AMC job list must be cleared.
• >60 days Outstanding within 2% (< 80 L)
• Safety system – ISO45001, Safety Audit of Engineers, Near miss review and improvement
• Demonstrate technical abilities to help resolve customer concerns and provide solutions.
• Growth Products focus – Identify new accounts and support Innovation product Sales.
• Ability to manage and coordinate performance of the eight SDMs and TSL in regions
• Improve customer Margins by minimizing discounts and improving productivity.
• Use of Technology to improve productivity (Field service management system) and growth (Sales Force) and ERP.

Requirements

• Abilities: positive and enthusiastic team Leader with a ‘can do’ attitude, Strong focus on quality of customer services with a desire to exceed customer expectations, Excellent communication skills along with good interpersonal skills, Aggressiveness in his/her work approach to strive for AMC growth, A motivator, good communicator, and problem solver in getting best out of his team, Good at customer and team relationship.
• Education: Bachelor of Engineering (B.E.) Electronics / Mechanical / Electrical
• Experience: 15-25 years
• Language: English

To apply for this position please send your resume to [email protected]