Service coverage

Our teams of highly trained service technicians located throughout Ireland provide truly nationwide coverage. Carrying out service, maintenance and repairs for our customers quickly and efficiently

24/7 Response centre

We’re here for you whenever you need us with a response centre open 24 hours a day, seven days a week. Our investment in leading edge communications technology allows us to allocate your job efficiently based on technician location, skills and tools.

Trained and accredited technicians

As one of the world’s largest manufacturers of weighing equipment, we have product knowledge and industry understanding that is second to none.

Accreditations including ISO9001:2008, ISO14001 and UKAS guarantee that our work is of an extremely high standard. While Safe Contractor, Safe Pass, ROSPA and CHAS certifications are indicative of our commitment to health and safety.

Expertise and experience

We pioneered the weighing industry over 200 years ago and still have that extensive industry knowledge today.

Our Irish service technicians have unparalleled industry knowledge, which is reinforced through regular, in-depth training, keeping them up to date with new technology, disciplines, health and safety and environmental requirements.

Service packages

We know not all businesses have the same requirements. We will work with you to provide a solution that meets the needs of your business, your budget and your industry.

Speak to us for a full breakdown of our service packages.

Request more info on our Service Packages

Breakdown and repair

We understand how critical your weighing, test and measurement equipment is to your business. That’s why from your first contact with us we act quickly and efficiently. This is to keep your business moving and maximise up-time.

Our spread of multi-skilled service technicians across Ireland means we’re able to offer a fast, local breakdown and repair service.

If you require new parts, we know that speed is of the essence. Components can be ordered in real time and despatched within 24 hours.

Lifecycle management

Our lifecycle management approach reflects our desire to develop a long-term relationship with our customers. This focus on preventative maintenance (PM) keeps your equipment working at maximum efficiency and reduces the likelihood of costly emergency breakdowns. Our highly trained service technicians will work with you to identify potential issues before they arise. This then ensures that your equipment is always running reliably and accurately.

Software support

Our Software Support package gives you direct access to our team of software specialists and developers.

When it comes to collecting, sorting and interrogating weight data, software can be as critical to your business as the weighing equipment itself. Our suite of software solutions are designed to integrate seamlessly into your existing processes, while the software support package offers you the reassurance of direct access to technical support when you need it.

From first line telephone support and remote diagnostics, through to optional site visits and training, we provide technical support to keep your software driven processes and your business running efficiently.

Contact our Service team:

Belfast: 028 9083 7115 | Dublin: 01 4000 700