COVID-19 Coronavirus Service Continuity Plan
Our support, repair and calibration services continue to operate where possible.Comprehensive, all-inclusive service cover backed by a groundbreaking uptime guarantee, for weighbridges, axle weighbridges and platforms over 5T.
BridgeCare Total and BridgeCare have been created to keep your business operational, whether you’re completely reliant on weighbridge operation – or seriously inconvenienced by fault or failure.
Our unparalleled, comprehensive UK-wide engineer network means that help is never more than an average of 26 minutes away. And as owners of the UK’s largest fleet of weighbridge test units, we ensure that your repaired equipment is up and running in unbeatable time.
BridgeCare Total™
Rapid, fully inclusive cover for business critical weighing systems. Includes a unique 97% uptime guarantee: or we’ll refund a proportion of your annual fee.
BridgeCare™
Where weighbridge failure or fault poses a serious inconvenience to your operations, BridgeCare optimises uptime through preventative maintenance and servicing. Call outs and a discounted repairs service are included too.
| What’s included? | BridgeCare Total | Bridge Care |
| Service level | 97% uptime guarantee | 8-hour response |
| Site-dedicated engineers | ✔ | ✔ |
| Calibration visits included | 1 | 1 |
| Preventative maintenance visits included | 1 | 1 |
| Appointments included | ✔ | ✔ |
| Health checks included | 1 | 1 |
| Reverification included | ✔ | – |
| Weighbridge test unit included | ✔ | – |
| Call out included | ✔ | ✔ |
| On-site labour included | ✔ | First hour |
| Preventative maintenance parts included | ✔ | – |
| Repair parts and consumables included | ✔ | – |
| Discount on replacement equipment | ✔ | ✔ |
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