NEW: Metrology Sales Technician (Hybrid, based from Smethwick)

Objective of role:

To work as part of a laboratory team and alongside the Compliance Business Unit Manager in providing our customers with excellent, technically-competent service and support and to calibrate our customers’ metrology equipment to a high-standard to deliver a maximum five-day turnaround for all items sent to our Birmingham based laboratory. This role will also encompass on site working when required alongside a requirement to develop all internal metrology processes, this will aid the business in achieving UKAS accreditation in the future.

Main Duties and Responsibilities:

General Comments

This is a field-based mobile role. While the individual is part of a team they will normally be lone-working in customer sites within the appropriate coverage area and works will be carried out through customer visits 5 days a week.

Background Experience

Basic Qualifications and/or Experience required:

Personal Specification

Core Competency RequiredDescriptor
Customer Service
  • Positively contributes to the direction of the business through enterprise, functional, and divisional objectives
  • Complies with Customer requirements regarding appointments & calls ahead prior to attending sites / all calls
  • Communicates clearly with Customers verbally and in writing at all times
  • Knows when and how to escalate issues to appropriate parties
  • Plays a positive active role in the feedback loops within the business
  • Demonstrates they are an advocate of Avery when talking to customers, peers and colleagues
  • Always leaves the Customer with a clear understanding of work undertaken, options to resolve issues and next steps
  • Adheres to systems / processes / model visits to complete jobs
  • Keeps work station / vehicle clean, tidy and presentable at all times
Owns & Delivers
  • Consistently completes jobs effectively, efficiently, and within allocated time
  • Works collaboratively and works well with others
  • Communicates with clarity and respect for teammates including both field and office based teams
  • Remains calm and composed under pressure
  • Demonstrates a flexible approach to work driven by customer need
  • Goes the extra mile to meet customer needs and expectations
  • Takes ownership of targets and demonstrates a results orientated attitude
Development &
Knowledge Sharing
  • Seeks continuous development through mentoring and training
  • Openly shares skills and knowledge with others
  • Helpful and supportive in all team interactions, in both field and office based teams
  • Demonstrates flexibility and adaptability to continually improve
Team Working &
  • Is open to change and new ideas for improvements
  • Works on own initiative and works well with others as part of a team
  • Learns from mistakes and is open to feedback
  • Leads by example and is self-motivated
  • Is self-aware and able to maintain good working relationships at all levels through demonstration of appropriate interpersonal skills
  • Behaves ethically and with integrity in all work and dealings

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