Internal Sales Officer (Hybrid, Part Time)

Objective of role:

The role will provide pivotal internal sales support, customer quotations, and active outbound telesales prospecting in order to achieve budget targets. Internal sales will involve dealing with internal & external prospective customers on a daily basis. This role will be important in supporting commercial activities to hit the UK Division’s strategic targets through growth i.e. increasing the internal customer base in order to increase Adhoc revenue on a monthly basis, whilst delivering an exceptional level of service to our customers.

Main Duties and Responsibilities:

Person Specification:

Background & Experience:

Education: Minimum of 5 GCSE’s (or equivalent) at grade C or above including English and Maths or A level or diploma qualification (or equivalent) to include Business or Maths subjects

Experience: 1-3 years prior experience in a similar role or telesales role, and within a Sales & Service driven environment.  Prior experience of the Salesforce system is desirable but not essential.

Abilities: Advanced IT skill in all Microsoft office packages i.e. Excel, Access, PowerPoint etc.

ITW Leadership Expectations:

Individual Contributor  Contributor Description
Strategically Positions the
Business through excellent
Customer Service
  • Positively contributes to the direction of the business through enterprise, functional, and divisional objectives
  • Understands how his/her role contributes to business success.
  • Knows when and how to escalate issues to appropriate parties.
  • Communicates clearly with Customers both verbally and in writing at all times
  • Knows when and how to escalate issues to appropriate parties
  • Plays a positive active role in the feedback loops within the business
  • Demonstrates they are an advocate of Avery when talking to customers, peers and colleagues
  • Always leaves the Customer with a clear understanding of works undertaken, options to resolve issues and next steps
  • Adheres to systems / processes / model visits to complete all tasks
  • Keeps work station / vehicle clean, tidy and presentable at all times
Owns & Delivers
  • Critically reviews processes to identify opportunities for improvement.
  • Consistently completes jobs effectively, efficiently, and within allocated time / budget
  • Works collaboratively and works well with others
  • Communicates with clarity and respect for teammates including both field and office based teams
  • Remains calm and composed under pressure
  • Demonstrates a flexible approach to work driven by customer need
  • Goes the extra mile to meet customer needs and expectations
  • Takes ownership of targets and demonstrates a results orientated attitude
Knowledge Sharing &
Managing Talent
  • Seeks continuous development through mentoring and training
  • Openly shares skills and knowledge with others
  • Helpful and supportive in all team interactions, in both field and office based teams
  • Demonstrates flexibility and adaptability to continually improve
Leading Effectively,
Team Working &
Personal Influence
  • Is open to change and new ideas for improvements
  • Displays personal composure under pressure.
  • Motivates others to work hard through their own example.
  • Learns from mistakes and open to feedback / Leads by example and is self-motivated
  • Understands the importance of self-awareness and seeks to understand his/her strengths and weaknesses.
  • Works on own initiative and works well with others as part of a team
  • Is self-aware and able to maintain good working relationships at all levels through demonstration of appropriate interpersonal skills
  • Behaves ethically and with integrity in all work and dealings
  • Holds self and others accountable for living the ITW culture and values.

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