The role will provide pivotal internal sales support, customer quotations, and active outbound telesales prospecting in order to achieve budget targets. Internal sales will involve dealing with internal & external prospective customers on a daily basis. This role will be important in supporting commercial activities to hit the UK Division’s strategic targets through growth i.e. increasing the internal customer base in order to increase Adhoc revenue on a monthly basis, whilst delivering an exceptional level of service to our customers.
Main Duties and Responsibilities:
Handling all inbound sales enquires for calibration select customers, using sales techniques to establish the customer’s needs and pro-actively process all sales enquires, leads and quotations.
Making outbound sales call using leads generated through our digital marketing team and also developing your own pipeline of customers
Managing new and existing customer accounts
Developing sales opportunities in partnership with the field sales team
Meeting/exceeding dynamic KPI’s set within the internal sales officer role
Ensuring accurate recording and capture of all sales enquires using Salesforce, Baan, Microsoft office and any other data systems.
To efficiently follow up on all Marketing and Mail-shot campaigns in a structured and documented manner so as to monitor responses, target sales opportunities and closing down sales wherever possible.
To communicate and build positive relations internal (and external customers where required) regarding all matters relating to orders, quotations and sales, in order to promote the UK Direct business at every opportunity.
Effectively deal with customer issues / problems as and when appropriate through defined reporting methods and procedures, attempting at all times to ‘own’ customer issues and attempt to resolve them as swiftly and efficiently as possible.
Escalate opportunities to correct channel of sale where growth potential of a customer supersedes internal sales capabilities in accordance with the divisional strategy
Developing and maintaining new database contacts and details of potential customers through Salesforce ensuring accuracy and attention to detail.
To undertake all other clerical and administration duties as required as well as any other duties deemed appropriate, in line with skills and experience, to ensure the achievement of wider commercial objectives.
To observe and comply with all Company policies including but not limited to TW Legal, Commercial Compliance, Confidentiality, Health and Safety, Principles of Conduct, Anti-Bribery, Ethics, IT, email and internet usage, and all other AWTX & ITW policies and procedures.
Possess a strong ‘results’ focus through demonstrating real enthusiasm to sell and drive the sales cycle forward at all times
A positive and enthusiastic team member with a ‘can do’ attitude, who feels equally confident working independently
A keen learner, continually improving knowledge and understanding to help others
Be process conscious with the confidence to challenge existing practices to improve efficiency
Have a strong focus on high quality service and sales delivery with a natural desire to meet and exceed expectations
Be comfortable and confident to demonstrate a high level of commercial acumen and ‘know how’
The ability to network and interact in professional working relationships with people at all levels
Remains calm and focussed when working in a pressurised environment
Able to quickly and efficiently problem-solve
Excellent written and verbal communication with excellent attention to detail
PC literate with sound working knowledge of Excel and Word, database & systems experience will be advantageous
Ability to prioritise work to strict deadlines in line with the ITW 80/20 philosophy
Background & Experience:
Education: Minimum of 5 GCSE’s (or equivalent) at grade C or above including English and Maths or A level or diploma qualification (or equivalent) to include Business or Maths subjects
Experience: 1-3 years prior experience in a similar role or telesales role, and within a Sales & Service driven environment. Prior experience of the Salesforce system is desirable but not essential.
Abilities: Advanced IT skill in all Microsoft office packages i.e. Excel, Access, PowerPoint etc.
ITW Leadership Expectations:
Strategically Positions the Business through excellent Customer Service
Positively contributes to the direction of the business through enterprise, functional, and divisional objectives
Understands how his/her role contributes to business success.
Knows when and how to escalate issues to appropriate parties.
Communicates clearly with Customers both verbally and in writing at all times
Knows when and how to escalate issues to appropriate parties
Plays a positive active role in the feedback loops within the business
Demonstrates they are an advocate of Avery when talking to customers, peers and colleagues
Always leaves the Customer with a clear understanding of works undertaken, options to resolve issues and next steps
Adheres to systems / processes / model visits to complete all tasks
Keeps work station / vehicle clean, tidy and presentable at all times
Owns & Delivers Results
Critically reviews processes to identify opportunities for improvement.
Consistently completes jobs effectively, efficiently, and within allocated time / budget
Works collaboratively and works well with others
Communicates with clarity and respect for teammates including both field and office based teams
Remains calm and composed under pressure
Demonstrates a flexible approach to work driven by customer need
Goes the extra mile to meet customer needs and expectations
Takes ownership of targets and demonstrates a results orientated attitude
Development, Knowledge Sharing & Managing Talent
Seeks continuous development through mentoring and training
Openly shares skills and knowledge with others
Helpful and supportive in all team interactions, in both field and office based teams
Demonstrates flexibility and adaptability to continually improve
Leading Effectively, Team Working & Personal Influence
Is open to change and new ideas for improvements
Displays personal composure under pressure.
Motivates others to work hard through their own example.
Learns from mistakes and open to feedback / Leads by example and is self-motivated
Understands the importance of self-awareness and seeks to understand his/her strengths and weaknesses.
Works on own initiative and works well with others as part of a team
Is self-aware and able to maintain good working relationships at all levels through demonstration of appropriate interpersonal skills
Behaves ethically and with integrity in all work and dealings
Holds self and others accountable for living the ITW culture and values.
Make an Application
To apply and be considered for this position, applicants should email their CV and accompanying covering letter to the HR Recruitment Team, at [email protected]
All applications will be fully considered, however please note that due to the number of applications we receive we will only be able to contact you should your application meet the pre-requisite requirements for the role, as noted above.
Avery Weigh-Tronix is an Equal Opportunities Employer.
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