Customer Service Generalist (Smethwick)

We are actively seeking a Customer Service Generalist, to support our Customer Service Centre to deal with everyday customer service enquiries including;

You’ll be working within our UK Service Business in a ‘front line’ support role.

The ideal candidate will have previous customer service/sales experience, with an administration background delivering excellent customer service to both internal and external customers.

This is a fantastic opportunity if you’re self-motivated, enjoy a fast-paced working environment, or are looking to take the next step in your career with one of the world’s leading suppliers of weighing solutions.

Company profile: Avery Weigh-Tronix is one of the world’s leading global suppliers of weighing solutions. With over 250 years of experience, the company designs, manufactures, markets and services a broad range of high quality industrial products and weighing systems. Owned by Illinois Tool Works (ITW), Avery Weigh-Tronix incorporates some of the best known and longest-established companies in the weighing industry.

Employment type: Permanent, full-time – 40 hours per week Monday-Friday with overtime opportunities

Salary range: Negotiable, dependent on qualifications, experience, skill-set and performance during selection process + Overtime + Out of hours cover

Employee benefits: pro-rata26 flexible annual holiday days per annum, plus bank holidays, an enhanced Corporate ITW Company Pension Scheme (uncapped employee contribution levels with a huge 11% maximum employer contribution, as well as additional income protection insurance benefit of up to 70% of annual earnings), BHSF Health Scheme (employee funded healthcare programme available for dental, optical, physical therapies, hospital attendance and alternate care) and a fantastic Employee Rewards Package

Pre-requisites to apply: You must be eligible to work in the UK. You should also have achieved a minimum of 5 GCSE pass qualifications, or equivalent, to include Maths and English as well as a relevant NVQ  1-3 years practical experience in a similar role and/or within a service driven, customer-focused environment is preferred.

Personal specification: We are seeking;

Main duties and responsibilities:

General Comments: Occasional overtime may be required during busy periods i.e. towards the end of each month due to reporting requirements 

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