Customer Service Generalist

Objective of role:

This role involves working within the UK Direct Business to provide first class customer service to a broad portfolio of customers across a wide range of market sectors. 

Main Duties and Responsibilities:

Person Specification:

The ideal candidate will demonstrate the following attributes:


Individual ContributorDescription
Strategically Positions
Business to Win in Markets
  • Contributes to the strategic direction of the business
  • Basic understanding of the enterprise, functional, and divisional strategies
  • Understands how his/her role contributes to business success
  • Knows when and how to escalate issues to appropriate parties
Delivers Results
  • Completes projects effectively, efficiently, and within budget
  • Works collaboratively and partners well with others
  • Communicates with clarity and respect for teammates
  • Critically reviews processes to identify opportunities for improvement
Develops and Manages Talent
  • Seeks development, mentoring, and training from managers and more senior employees
  • Shares skills and knowledge with teammates
  • Maintains good working relationships through demonstration of appropriate interpersonal skills
  • Helpful and supportive in team interactions
Leads Effectively
  • Motivates others to work hard through their own example
  • Learns from mistakes and open to feedback
  • Understands the importance of self-awareness and seeks to understand his/her strengths and weaknesses
  • Displays personal composure under pressure
  • Acts ethically and with integrity in all dealings
  • Holds self and others accountable for living the ITW culture and values

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