The requirement is for a commercially experienced and customer focused person to contribute to the performance of the Industrial Division by retaining existing customer service contracts through effective account management while at the same time looking for growth opportunities and to work with others in the Industrial Division to secure and deliver financial targets.
Main Duties and Responsibilities:
To both retain existing and obtain new Contract Base Sales (CBS) in respect to customers with a total CBS value of over £5000
To ensure contracts deliver maximum profitability target levels as defined by Industrial Division Strategy within the UK.
To be responsible for specific Industrial Division Market Segments and a defined set of customers within those Segments.
Develop, communicate and deliver a Business Plan that combines National and Regional CBS retention and growth strategies to achieve budgeted revenue and profitability targets.
To contribute to a range of projects relating to the development and growth of the CBS on a National or Regional basis.
Work closely with the UK Industrial Sales and Service Management teams to provide a co-ordinated customer service experience to customers and to support achievement of associated Industrial Divisional objectives.
To research and provide vital prospecting information on customers to be actioned personally or in association with other members of the Industrial Business.
Regional and National account management to maintain an up to date library of contract information and maintain and document appropriate customer contact.
To closely monitor competitor contract activity and provide regular report updates on competitor activity.
To prepare contract quotations resulting from self-generated prospects and leads provided from the supporting functions with this UK Business.
To continuously monitor and report on customer issues and progress.
Providing management support and any other duties deemed appropriate in terms of customer support, contract analysis, Contract Base management and growth, and other appropriate initiatives
To manage customer price queries and customer complaints in a responsive and effective manner.
To liaise as and when necessary with all administration points within the overall UK Business.
To observe and comply with all Company policies including but not limited to Health and Safety, Car Policy, ethics policy, email and internet usage policy and all policies and appendices within the Contract of Employment.
To comply with the Company’s expense Policy and submit any expenses on a regular basis to the Regional Business Unit Manager for approval.
Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
Person Specification – Background Experience Basic Qualifications and/or Experience required:
3 years’ experience of retaining and growing business revenue
Demonstrable ability to develop and maintain excellent relations with new and existing customers resulting in increased levels of customer retention.
Ability to develop strategies and plans to achieve growth and retention strategies
Ability to work within a team and lead others to achieve Regional revenue targets.
Self-motivated and capable of working with minimal supervision.
Make an Application
To apply and be considered for this position, applicants should email their CV and accompanying covering letter to the HR Recruitment Team, at [email protected]
All applications will be fully considered, however please note that due to the number of applications we receive we will only be able to contact you should your application meet the pre-requisite requirements for the role, as noted above.
Avery Weigh-Tronix is an Equal Opportunities Employer.
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