May 2017 – Avery Weigh-Tronix unveils Uptime Select – a brand new range of service cover packages for weighing equipment. In an industry first, Uptime Select offers 99% operational uptime and all-inclusive service cover.
From airline check-in desks and warehouses, to food production lines and landfill sites, accurate weighing is crucial for most industries to satisfy legal compliance, ensure safety and to protect revenue.
Designed to safeguard operational weighing performance, Uptime Select™ spans routine preventative maintenance, recalibration, reverification, emergency call out and product repair or replacement.
Three discrete Uptime Select product groups meet the different service cover needs for major categories of weighing equipment: weighbridges (with BridgeCare Total™ and BridgeCare™); heavy-capacity integrated scales (with WeighCare Total™ and WeighCare™); and standalone, light capacity scales (with ProCare Total™ and ProCare™).
For business-critical equipment, Care Total agreements give the assurance of up to 99% uptime through fully-inclusive service and maintenance cover – a promise backed by a proportional refund of the annual premium if the agreed service level is not met. For other equipment, Care agreements offer 8-hour/next-day response and market-leading comprehensive cover. All customers are assigned a named team of engineers, ensuring detailed operational familiarity and service continuity.
Deploying 150 engineers, a 24-hour National Response Centre will co-ordinate field service calls. Any UK postcode sits within 26 minutes’ travelling time of a qualified engineer, whilst the UK’s largest fleet of ten strategically-placed weighbridge test units ensures reverification equipment is typically less than an hour away.
Paul Hines, Innovation Director at Avery Weigh-Tronix, said: “Our new Uptime Select offer is a radical shift for the industry. We spoke to our customers and designed a solution which reflects what they really want and need from service agreements. Avery Weigh-Tronix has swept away the complexity and confusion associated with traditional service contracts. Our new products are completely transparent: customers can see instantly what is and is not included, and what (if anything) may be chargeable.
“Most importantly, since engineering teams become familiar with their customers’ sites, we can ensure even faster call-to-fix times to keep downtime to an absolute minimum.”
Service cover for weighbridges
For many industrial operations, including waste and recycling, mining, aggregates and construction, operation of heavy-duty weighbridges is business-critical. Service needs extend beyond simply catering for breakdown or failure. With an uptime guarantee of at least 97% per weighing system (tracked through an online asset portal) BridgeCare Total provides rapid, fully-inclusive cover to ensure equipment is maintained, diagnosed, repaired and reverified quickly.
Where weighbridges aren’t part of a revenue system, preventative maintenance ensures uptime and availability. Competitive BridgeCare provides a generous level of cover to keep weighbridges properly serviced. The agreement includes calibration by one of Avery Weigh-Tronix’s fleet of ten test units and preventative maintenance. Customers enjoy an 8-hour response and discounts on parts and repairs.
Service cover for heavy-capacity integrated scales
Many production, formulation and distribution environments rely on within-tolerance weighing to support continuous operation. WeighCare Total minimises the risk of weighing equipment failure and guarantees the fastest possible time-to-fix should a breakdown occur. The agreement guarantees at least 97% availability for integrated, in-situ scales. All call outs, parts (including load cells) and repairs are included. Cover can include a stock of on-site spares to further minimise call-to-fix times.
Where other weighing equipment is available in the event of failure, WeighCare offers a more cost-effective alternative, combining generous preventative maintenance with access to reduced-cost repairs. The service includes dedicated Avery Weigh-Tronix engineers, with an 8-hour response UK-wide.
Service cover for stand-alone, light-capacity scales
Logistics companies and production lines often use multiple, lighter-capacity, stand-alone scales. When a failure occurs, it’s faster and more convenient to simply replace the unit. ProCare and ProCare Total service agreements provide the ability to swap out faulty equipment such as balances, checkweighers, bench scales and counting scales affordably and sustainably.
ProCare Total offers a contingency stock of boxed, tested scales on site allowing staff to make an instant replacement in the event of a fault, guaranteeing 99% availability.
It includes fully inclusive calibration visits and return-to-base collection. Where immediate replacement is not needed – for instance, where several bench scales are available – ProCare offers a next-day replacement by an engineer, removing the need to hold stocks. Basic diagnostic review and labour is also included.