Uptime Select™ Service and Support

Servicing, Support, Repair and Calibration for Scales and Systems

Get covered with Uptime Select™

COVID-19 Coronavirus Service Continuity Plan

Our support, repair and calibration services continue to operate where possible.

Unrivalled service levels for critical weighing operations – only from Avery Weigh-Tronix.

We’re here to keep your business running.

Our Uptime Select™ service plans maximise uptime and minimise disruption, so you can get the most from your weighing equipment.

We’ve simplified our service plans, building them around your business needs and making the range of options clear.

Select a Care Total agreement for fully inclusive cover with up to 99% uptime guaranteed. Or a Care plan for comprehensive cover.

Whatever your choice, rest assured that 85% of our customers would recommend our industry-leading services to a colleague or friend.

Why choose Uptime Select™?

Maximising your operating uptime

Guaranteed uptime, on us, with our Care Total agreements: giving you the assurance of at least 97% uptime, or your money back*. Care packages include a generous – yet cost-effective – level of cover, including an agreed call out time, inclusive call out costs and preventative health checks.

*We will refund a percentage of your annual fee, proportionate to the downtime experienced.

Service clarity

No-nonsense, transparent plans: as the only provider in the market to offer simplified, transparent service agreements, it’s easy to choose the right plan and put a stop to unexpected charges.

Best service response times

Unbeatable response times thanks to our extensive engineer network, which means that help is never more than an average of 26 minutes away. Our 24/7 helpline is open 365 days a year, ready to dispatch a local engineer.

Assigned dedicated team

Your own dedicated team of engineers, who will get to know you, your equipment and your operation to offer the fastest response and maximise uptime.

Faster call-to-fix times and reduced downtime

Unbeatable response times thanks to our extensive engineer network, which means that help is never more than an average of 26 minutes away. Our 24/7 helpline is open 365 days a year, ready to dispatch a local engineer.

Compliance at the core

Compliance is at the core of our service: as the industry leader we hold all standard accreditations and more. You can access calibration certificates, service visit reports and covered assets via our online portal which is available whenever you need it.

State-of-the-art repair facility

Access the best-qualified specialist engineers, the finest diagnostic equipment and genuine parts with Avery Weigh-Tronix.

Weighbridge test unit fleet

Fastest weighbridge verification in the UK, thanks to our industry leading fleet of 10 mobile weighbridge test units.

Speak to our experts who can help advise you on the right service option for your business.