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Guaranteed uptime keeps DS Smith’s national recycling facilities moving

As Europe’s leading cardboard and paper recycler collecting more than 5 million tonnes per year, DS Smith chose Avery Weigh-Tronix’s new Uptime Select service contract with BridgeCare Total cover to ensure their operation keeps moving and runs to maximum efficiency.

For DS Smith, uptime is a critical part of running a smooth operation, with more waste being recycled than ever before, their nine depots located across the UK are in constant use, with their weighbridges playing a pivotal role in the operation. All waste entering the site is weighed in, which allows DS Smith to charge effectively for waste removal, to report on waste samples, and to ensure they get the most out of the products they recycle.

97% Uptime Guarantee

With weighing being such a critical element of DS smith’s operation, the BridgeCare Total agreement offers an uptime guarantee of 97%. If Avery Weigh-Tronix fails to meet their 97% uptime guarantee, they will refund a proportion of the annual premium.

Speaking about why Avery Weigh-Tronix is their go-to service provider, Paul Wilson - DS Smith’s General Manager of Fleet and Plant explained “The BridgeCare Total service agreement from Avery Weigh-Tronix gives complete peace of mind that any weighbridge failure will be responded to swiftly and by the most highly skilled engineers in the industry.

All inclusive service cover

"We like the uptime guarantee; it means it’s as important to Avery Weigh-Tronix to get our scale fixed as it is for us. We have streamlined a lot of our business processes and the simplicity and transparency of the service contract was a key selling point for us. Having an all-inclusive cover means we don’t have to worry about additional paperwork and signing off purchase orders for repairs, we simply notify Avery Weigh-Tronix of the fault and they ensure it’s fixed.”

A key feature of the BridgeCare Total agreement which sets it apart from other providers is its all-inclusive cover which includes not only all parts and labour, but also weighbridge reverification which is performed by one of ten Avery Weigh-Tronix test units, strategically located across the UK.

Weighbridge test units with national coverage

Paul continued, “Avery Weigh-Tronix’ national coverage is a big benefit for us; with depots from Glasgow to Bristol we need a supplier who has the capability to reach us quickly at all our locations. Avery Weigh-Tronix’ large fleet of weighbridge test units means we don’t have to wait long for reverifications and we also get local technicians dedicated to our account who are familiar with our sites. This means the engineer is familiar with our operation, has passed the required health and safety inductions and can get to work quickly on fixing the fault”.

In addition to all-inclusive parts, labour and reverification the BridgeCare Total service agreement also provides a preventative maintenance check during the year which helps to identify issues before they occur and keeps the scale working at the highest accuracy.